Quality Management Philosophy and Protocols

At Good Family Support Services (GFSS), quality is the cornerstone of our mission to provide exceptional care to those we serve. We have built a comprehensive Quality Management Plan that ensures operational efficiency, client satisfaction, and high standards of care across all facets of our agency. Our philosophy is rooted in continuous improvement, accountability, and proactive intervention to guarantee that every client receives the best care possible.

Our Quality Management Approach

1. Continuous Quality Improvement (CQI)

   • At GFSS, we are committed to constantly evaluating and enhancing our services. Our Continuous Quality Improvement (CQI) framework ensures that we regularly review client care, caregiver performance, and overall operational efficiency. We collect data daily to monitor compliance, identify potential issues early, and swiftly address any gaps in service.

2. Prebilling and Compliance Checks

   • Ensuring that our services meet all necessary validation requirements is critical to maintaining the integrity of our care. Our prebilling optimization process reviews all documentation and service logs before billing to minimize errors and reduce claim denials. Additionally, we conduct daily compliance checks to ensure adherence to Electronic Visit Verification (EVV) guidelines and regulatory standards.

3. Enhanced Care Coordination

   • Our dedicated care coordinators work closely with clients and caregivers to ensure seamless care delivery. Through frequent check-ins and collaboration with healthcare providers, we proactively address care gaps and focus on reducing hospitalizations and improving health outcomes. This person-centered approach enhances the overall client experience.

4. Issue Tracking and Resolution

   • To ensure operational efficiency, we’ve implemented a robust issue tracking system through Microsoft Lists. This platform allows us to monitor and resolve operational challenges quickly, ensuring that our services remain uninterrupted and high-quality.

5. Compliance and Automation

   • We utilize advanced technology to automate critical operational functions, such as shift management and real-time alerts for missed visits. Our systems, integrated with the HHAeXchange platform, allow for continuous monitoring, compliance checks, and streamlined communication between caregivers and the administrative team.

6. Training and Staff Development

   • Continuous training is key to our success. Our staff and caregivers receive regular training to ensure they are up-to-date with the latest caregiving protocols, compliance requirements, and technology tools. This commitment to ongoing education helps us maintain the highest standards of care and keeps our team prepared for any changes in the home care industry.

7. Corrective Action Plans (CAP) for EVV Non-Compliance

   • We are proactive in addressing Electronic Visit Verification (EVV) non-compliance. Our Corrective Action Plan (CAP) ensures that caregivers who fail to comply with EVV guidelines receive additional training and support. This helps maintain compliance while ensuring caregivers can meet the needs of our clients without disruption.